I also got an "Error 30", which I found out means that there's a bad connection somewhere. Even still it was a pain in the butt getting quotes and negotiating the process. To Rad's credit, even though chains aren't covered by warranty, they paid the $30 to fix it at a local bike shop. If they were bricks and mortar, they'd be the ones doing the work.
I'm handy to a point, but I'm not a bike mechanic. I had to install/uninstall all of this stuff myself. Instead there's a lot of back and forth with videos and photos and long descriptions and misunderstandings.Īnd that brings me to the next part of why it's bad to buy a Rad bike mail order: you're the mechanic. If they were bricks and mortar, I'd be able to drop off the bike for a few days, they could ride it and see the problem in action, then fix it. This issue is still outstanding with Rad - we've tried several things to fix it, a new display (I actually just installed the broken one instead of asking them to ship yet another one to me), a new controller (which is no small installation task, so I paid my local bike shop to do the work), and no luck. It stays at "5 bars" of power then rapidly goes down to 1 bar fluctuating randomly a fair bit, and I only get about 30km to a charge. I am having continuing issues with my battery that remain unresolved. That's the type of problem that would only happen mail order and one more reason I recommend buying from your local bike shop. Other folks in the FB group have complained about scratches and whatnot on delivery and received no replacement or compensation (if memory serves me correctly, they were offered 50% off an accessory). Mine wasn't as bad as some of the ones you see on the FB group, the only thing that arrived broken for me was the display and Rad promptly sent me a new one which I installed myself. On the other hand, they choose the shipping company and they're responsible for it.
On the one hand, it's not really Rad's fault that this happens. Their bikes get banged up pretty badly in shipping. Here's why.įor starters, Rad Power bikes have a lot of quality control issues. If I were going to buy again, I would buy from a local bike shop. Unfortunately, it has problems, and some of those problems are compounded by the fact that Rad Power bikes are mail order. It's my first electric bike, and I don't have a ton to compare it to, but I'm very happy with it.
I recently bought a RadCity, and you know what? I love it.
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